Brandshank Ltd, company number 07744137, trading as Tone Agency (“Tone”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you visit our website, engage our services, or otherwise interact with us.
1. Who We Are Brandshank Ltd
Registered in England and Wales
Company number: 07744137
Registered office: From UK Companies House
Email: studio@tone.co.ukWe are the data controller of personal information collected through our services, communications, and website, unless otherwise stated.
2. Information We Collect
2.1 Information you provide directly
We collect personal data that you provide when you:Contact us by email, form or phoneRequest a quote or proposalSign up for newsletters or contentEngage in client or project communicationsTypical items include:Full nameCompany nameEmail addressTelephone numberJob titleProject detailsBilling information2.2 Information collected automatically
When you use our website, we collect:IP addressDevice type and browser informationPages visitedReferring site or pathTime/date of accessCookies and tracking data3. How We Use Your InformationWe may use personal information for:Providing and managing servicesResponding to enquiriesProposals and client onboardingAdministrative and billing purposesMarketing communications where lawfulWebsite analytics and improvementLegal compliance4. Legal Basis for ProcessingWe process personal data on the following bases:Contract – to deliver services you requestLegitimate interests – for marketing to business contacts, enhancing services, and internal operationsConsent – for optional marketing communicationsLegal obligation – for compliance with laws, accounting and tax requirements5. Marketing CommunicationsWe may send marketing emails where:You have opted in, orThere is a legitimate business interest (B2B)You can opt out at any time by:Clicking “unsubscribe” in any email, orContacting studio@tone.co.uk6. Cookies and TrackingWe use cookies and similar technologies to:Enable core website functionsUnderstand website usageImprove user experienceSupport analytics and advertisingYou can manage or block cookies through your browser settings.7. Sharing Your InformationWe may share data with:Hosting and cloud providersEmail and CRM toolsAnalytics servicesPayment processorsProfessional advisersAll partners are required to handle data securely and in line with data protection laws.8. International TransfersSome third-party services may process data outside the UK. Where transfers occur, we ensure appropriate safeguards (such as UK Standard Contractual Clauses) are in place.9. Data RetentionWe retain personal data only as long as necessary for:Service deliveryContractual obligationsLegal, tax or accounting requirementsMarketing until opt-out10. Data SecurityWe implement technical and organisational measures to safeguard personal information, including:Secure serversEncryptionAccess controlsInternal policies for handling dataWhile we take reasonable steps to protect data, no system is completely secure.11. Your RightsUnder UK GDPR you have the right to:Access your dataCorrect inaccuraciesRestrict processingObject to processingRequest erasureWithdraw consentPort your dataTo exercise your rights, contact studio@tone.co.ukYou may also raise concerns with the UK Information Commissioner’s Office (ICO).12. Third-Party LinksOur website may include links to external sites. This policy does not apply to third-party practices. We recommend reviewing their privacy notices.13. Changes to This PolicyWe may update this Privacy Policy. The latest version will be posted here with an updated effective date.Contact us at:
📧 studio@tone.co.ukIf you want, I can also generate:Cookie PolicyData Processing Agreement (DPA)Short privacy notice for proposalsWebflow-friendly CMS text blocks for policies